This makes it easy for customers
Keep the new generation of customers in mind and consider using an app. According to a JD Power survey on customer satisfaction, focused on Mexico, “ offering the option to make a service appointment through a mobile messaging application instead of a phone call can help shops improve customer satisfaction by 25 points . ”10. Optimize Google My Business to the maximumMake sure you have a complete and up-to-date Google My Business listing .to find essential information about your shop, such as location, hours, and reviews.Positive reviews build trust with potential customers and improve your shop's onlineBolivia WhatsApp Number reputation.searches ended near me11. Sharpen your real connections with your audience: use video marketing Much of the choices of modern consumers are determined by emotions, and an effective way to convey them is through good stories. You can use storytelling in written content or with videos in audiovisual content.12. The next level: live chats and predictive maintenanceOne of the biggest frustrations of customers when they have to solve a problem is that a bot responds to them in a chat.
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That is why it is interesting for mechanical workshops to integrate a live chat service on the website or social networks to answer customer queries immediately. With this technology you can resolve common questions about prices, repair times, make appointments, etc.Thanks to digitalization, another service that you can offer telematically is the implementation of the so-called “ predictive maintenance ” which, until today, is reserved for agency services, but which mechanical workshops can well assume. Offering solutions of this type is very attractive to new generation clients.
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