Tymeshift is the ideal workforce management

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only improve customer experience, but also transform operational and administrative processes. Our view is clear: AI can make business processes faster and more efficient, allowing support teams to focus on delivering a better customer experience. Time-consuming administrative tasks are already a thing of the past. Following this observation, we acquired Tymeshift in June 2023 to make it easier for organizations using Zendesk to manage their teams. solution because it automatically plans agents' schedules based on AI-calculated needs based on historical and real-time data. Tymeshift also provides an overview of team performance and capabilities, allowing managers to adjust agent counts and manage costs.


Additionally, the Tymeshift workforce management solution can increase agent productivity  Chinese Malaysia Phone Number List and satisfaction, helping to reduce agent attrition rates. On February 1, we released new updates to Tymeshift that help businesses manage their teams more efficiently and reduce costs. Here's an overview of the new features in Tymeshift. Faster development and modification of schedules Tymeshift automatically generates schedules from ticket data and agent activity, eliminating the need for cumbersome, manual tools (like spreadsheets) to manage agent schedules. This helps reduce the time spent on administrative tasks. This feature is now also available for larger companies, which often have more complex workflows. With the bulk edits feature, managers



can adjust, delete, or generate schedules. They can also prioritize to ensure tasks are completed when understaffed or overstaffed. For more details on improvements to creating and editing schedules and other early access programs, click here . Track behind-the-scenes activities with Chrome extension For teams using Zendesk, Tymeshift provides the most comprehensive and accurate agent activity and performance reporting on the market, putting other workforce management solutions on the back burner. However, managers were previously unable to track their agents' activities when they were performing tasks outside of the Zendesk environment. The new Chrome extension is a game changer. Organizations can now link URLs to general tasks so