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In particular, in the case of negative reviews or those with misunderstandings, the owner himself will politely reply to clarify the misunderstandings, provide satisfactory alternatives, and if there is any fault on his part, sincerely apologize and promise to review the system. You can actually increase the store's credibility by showing the store's attitude through replies . In other words, by neglecting reviews , you may be unknowingly missing out on the opportunity to create a positive impression, which may have a negative impact on attracting customers . This is data from a review survey.

What is noteworthy about this is that more than 70% of people refer to Goo Consumer Mobile number Database gle reviews , and among them, ` `I think I would want to go to a restaurant if I received a personalized review reply that matched the content.'' This means that over 65% of people answered that . Understand the importance of responding to reviews . However, you should be careful not to just reply blindly, as replying with canned text may give a bad impression. Source: Awareness survey regarding store information collection and word of mouth [Research by "LocalONE"] Source: Awareness survey regarding store information collection and word of mouth [Research by "LocalONE"] Value communication with customers through word of mouth.



How to increase reviews? Restaurants are an industry where if you can provide a good experience to your customers, there is a high possibility that you will receive word of mouth. If there's something visually pleasing, like a photo of your food, you'll want to post it on social media or your business profile. If you still can't get enough reviews, you need to ask customers directly to write reviews. Provide an environment where it is easy to write reviews, such as by posting a request for reviews and the QR code of the review page on POP or flyers.